What Is Voice Technology, and What Are Its Benefits?

Today’s technological innovations mean that voice recognition technology is available to just about anyone who owns a smartphone, computer or similar device. If you use Google Home, Alexa or Siri, you use voice recognition technology every time you ask your digital assistant to do something for you. Of course, the benefits don’t stop there—especially if you use dictation devices or recording software for your business.

What is voice recognition technology?

Voice recognition technology allows a computer to “listen” and recognize human speech, then translate it into a computer command. Obviously, Siri, Alexa and the Google assistant aren’t able to listen to your speech the way a human does—they have to be programmed to listen for certain words and perform certain commands, whether that’s calling your mom, reading the news headlines to you or telling you about the weather forecast. Other voice recognition technology is able to go beyond those commands and programmed words.

There are two main types of voice recognition technology: text dependent, which focuses on specific words and phrases to trigger actions, and text independent, which seems more conversational. Similarly, voice recognition is different from speech recognition: speech recognition only recognizes certain words and phrases. Voice recognition can recognize individual voices.

Voice recognition technology has been around since the early 1950s. It has been used in everything from automated phone systems to text-to-speech dictation software. Today, it’s hard to imagine life without it—even if you only use it to call home or send a text.

Benefits of voice recognition technology

Here’s a closer look at some of the biggest benefits of using voice recognition technology in your workplace:

  • Makes technology more personal: Voice recognition technology makes it possible for AI to recognize different customers and clients, then tailor their user experience based on their profile. Whether you need to use speech recognition, voice recognition or a combination of the two, this technology will make the user experience a lot more personal. This is especially useful for companies who work with Millennials and younger generations.
  • Accessibility for disabled users: Not everyone can push buttons and type on keyboards efficiently. Voice recognition technology is a great boon to anyone who struggles with motor skills. Whether you use it for customer service or it’s integral to your product, this will open up your services to a lot more people.
  • Can reach multiple users at once: AI technology makes it possible to have “conversations” with multiple customers or users at the same time. That’s helpful when you would rather divert your human workforce’s skillset elsewhere.
  • Boosts productivity: Finally, voice recognition technology can help keep your business more productive. From scheduling meetings and conferences to saving time on typing, voice recognition will save time and money. It can also be used as a fast security measure.

There are plenty of benefits to voice recognition technology, and even more ways to use it. No matter how you want to use the latest innovations in voice technology and software, Efficiency, Inc. can help you find the right tools for the job. Call today to get started.

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